Issue paying for a plan with wordpress

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  mmhr96 · Member · Mar 8, 2020 at 11:39 pm

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  When i’m trying to pay for a plan, the system is saying that payments are currently desactivated. How can i activate the payments again ?

  Thanking you for your help.

  Regards,
  ROSE

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Mar 8, 2020 at 11:44 pm

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  I have contacted our billing team, and we’ll let you know when we hear back.

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  mmhr96 · Member · Mar 8, 2020 at 11:55 pm

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  Oh thanks, that’s great.
  Do you know by any chance how much time it may take ?

  Regards,
  ROSE

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  kokkieh · Staff · Mar 9, 2020 at 6:10 am

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  Hello Rose,

  Our billing support team usually responds within 24 hours, but that depends on the size of their queue and it’s possible they have a backlog to work through after the weekend.

  They’ll reply to you directly via email as I see you’ve also submitted a support ticket to them via the link in your dashboard. I’m closing this forum thread to further replies as we cannot help with blocked purchase issues in the public forums.