Issue: Unable to Access WordPress Admin and Database Errors

• 

  salescodeicx · Member · Jun 16, 2024 at 8:18 am

  • Copy link
  • Add topic to favorites

  Description:
  I recently encountered an issue with my WordPress site that has left me unable to access my WordPress admin area. Here’s a detailed breakdown of the situation:

  Background:

  I changed my WordPress admin login URL from the default IP to a custom URL: https://xxxx.com/login.
  A few days ago, I attempted to change my WordPress login password via wordpress.com/site.
  Problems Encountered:

  1. Login Issue:

  I found that I cannot reach my WordPress admin URL through wordpress.com/site.
  I am unable to log into my WordPress admin URL (https://xxxx.com/login) using my original username and password. I didn’t change the original ID/PW. It’s my fault.
  2. Database Issue:

  My server and database are hosted on Google Cloud, and I am using Bitnami with Apache and MariaDB.
  I attempted to change the MariaDB password through SSH, but encountered the following error: ERROR 1968 (28000).
  Steps Taken:

  Attempted to change the MariaDB password through SSH, resulting in the error mentioned above.
  Environment Details:

  Hosting: Google Cloud Platform
  Stack: Bitnami WordPress Stack
  Server: Apache
  OS: Client 15.2 for Linux (x86-64) readline 5.1
  Database: MariaDB 11.2.2
  Request:
  I am looking for guidance on the following:

  How to regain access to my WordPress admin area (https://xxxx.com/login)?
  How to resolve the MariaDB password change error (ERROR 1968 (28000))?
  Any help or guidance on troubleshooting these issues would be greatly appreciated. Thank you in advance!

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Jun 16, 2024 at 9:26 am

  • Copy link

  We can’t help as your site isn’t running on the wordpress.com platform. You must contact support of your hosting to know what’s going on.