Issue with HonanCapital.com

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  kenneth9e5e299100 · Member · Mar 17, 2024 at 7:12 pm

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  Hi There,

  I really need this fixed as soon as possible and an explanation what is going on?

  My site was previously perfect, the domain http://www.honancapital.com was registered in Google domains and hosted in Dreamhost. The site was perfect and looked like the image below.
  honanwebsite.png

  I then received this email below this morning and the site automatically changed to https://honancapitaldotcom.wordpress.com/ from http://www.honancapital.com and the website build was gone. I have spoken to dreamhost and they’ve told me to update the Name Servers and point them to Dreamhost:
  ns1.dreamhost.com
  ns2.dreamhost.com
  ns3.dreamhost.com
  Screenshot 2024-03-17 at 18.18.25.png

  I cannot log into my wordpress account from pressing the manage nameservers for Honancapital.com. And when i log in It tells me I don’t have any websites.

  I really need this rectified ASAP as the client is at a tradeshow and need the site.

  Self-declared URL: http://www.honancapital.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Mar 18, 2024 at 7:58 am

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  Hi there!

  It appears the domain is registered on a different WordPress.com account. I see that its nameservers have recently been updated to Dreamhost ones. It can take up to 72 hours for the changes to take effect.

  If you still need help logging into the correct WordPress.com account that owns the domain, please follow the steps here to locate the transaction ID for your payment to WordPress.com and send it to our account recovery team by filling up the form here.

  Our account recovery team will get back to you via email to help you log into the correct account.

  Feel free to let us know if you have more questions.