Issue with notifications

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  cottonbramble · Member · Sep 18, 2021 at 2:24 pm

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  I received 12 notifications for the exact same thing. 12 emails and 12 app notifications. Not sure if this is a bug that needs to be fixed

  Site: https://cottonbramble.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staff-mckluskey · Staff · Sep 19, 2021 at 9:12 am

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  Hi there!

  I wanted to check our logs to see what emails were sent out, but I hit an error. Have you changed/deleted your email recently?

  Could you also tell us more details about the repeated notification? What was it exactly?

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  cottonbramble · Member · Sep 19, 2021 at 2:08 pm

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  Hi!

  So I had one person follow my blog, and I got the same email 12 times and the app buzzed with a notification the same amount of times.

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  staff-totoro · Staff · Sep 19, 2021 at 5:44 pm

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  To clarify, this is the only instance of this happening? We do not have any widespread reports of this, but it sounds super annoying!

  We’re currently working under the assumption that it was a bit of a fluke or hiccup of some kind, and hopefully this is all you will see of that activity. If it happens again can you let us know? Also it will help if you take any screenshots so we can see all the notifications you get together in one shot.

  To share a screenshot with us, you can upload it to the Media Library on your site, and then copy the image URL. You can see a video of how to do this here: https://d.pr/v/Fcnerp

  Once you have the image URL just paste it into your reply and we will be able to see your screenshot, thanks!