issues updating domain name contact info

shellbrite · Member · Aug 20, 2019 at 2:11 am
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I’m trying to update the contact info for our domain name registration (email address) and keeps giving me an error ‘Unable to update WHOIS detail’? The current registered email doesn’t exist any more, so I can’t verify any emails sent to it. Appreciate any assistance.

The blog I need help with is: (visible only to logged in users)
staff-zinnia · Staff · Aug 20, 2019 at 2:41 pm
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Thanks for getting in touch. We are working on fixing this up and will report back once the team takes a look.
staff-zinnia · Staff · Aug 22, 2019 at 5:17 pm
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Hi again – we sent a manual verification email your way. Please let us know if you have received it.
shellbrite · Member · Aug 22, 2019 at 10:23 pm
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Did not receive anything (checked junk as well). What address will it be from? Can you resend please?

Thanks

-Ant
staff-blorbo · Staff · Aug 22, 2019 at 11:54 pm
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Hm, sorry about that! I have asked our developer what email address it would have been sent from, and we’ll let you know as soon as we hear back.
staff-blorbo · Staff · Aug 26, 2019 at 7:28 am
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The email would be from donotreply (at) secureserver (dot) net

Please check your inbox or spam folder for anything from that.
shellbrite · Member · Aug 26, 2019 at 11:22 pm
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Hmmm still nothing but now I know what to look out for in the spam folder. Can you please resend again. Thanks.
staff-blorbo · Staff · Aug 26, 2019 at 11:35 pm
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Sure, we’ll let you know when it has been re-sent.
staff-blorbo · Staff · Aug 26, 2019 at 11:43 pm
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Ok, another one has been sent!
shellbrite · Member · Aug 28, 2019 at 12:19 am
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Did not receive anything. Gave it 24 hours, just checked again now and nothing. Can you confirm the email it’s going to?
kokkieh · Staff · Aug 28, 2019 at 6:30 am
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The email would go to the address listed in your domain contact info at My Site ->Manage ->Domains ->Contact information.

But I now see an error on the domain that makes me think the email might be getting sent to the wrong address. I’ve updated our developer with the new info and will let you know as soon as he’s had a chance to look into it.
shellbrite · Member · Sep 6, 2019 at 2:06 am
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Hi, can you please provide an update? I still can’t make the change through MySite.
kokkieh · Staff · Sep 6, 2019 at 5:28 am
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Sorry about the delay on this.

The problem here is that when asleeman transferred ownership of the domain to you, the transfer didn’t update correctly on our domain provider’s end, so our domain provider still sees them as the owner and won’t let another account update the contact info.

We’re working to get this sorted out, but it’s taking a bit longer than usual. A developer was working on this yesterday, and I’ve asked them for an update. I’ll let you know as soon as I hear from them.
icfrc · Member · Sep 10, 2019 at 3:25 pm
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I am having this same exact issue, need this resolved ASAP. Our current registered email no longer exists, but we are not receiving any verification links at ANY other emails, no not even in spam!
We are locked out of site editing, and our email that runs on this domain is not receiving messages.
PLEASE RESPOND ASAP.
kokkieh · Staff · Sep 10, 2019 at 7:27 pm
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@icfrc,

Please don’t post into threads created by other users.

Please open your own support request at https://wordpress.com/help/contact and include the domain you need help with, and someone will help you there.
kokkieh · Staff · Sep 12, 2019 at 7:16 pm
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@shellbrite,

Sorry that this took so long to sort out, but you should be able to update your domain contact information now.

Please let us know if you still don’t receive the verification emails after doing that.

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