it can sync anymore with prod

• 

  damianogiampaoli · Member · Dec 11, 2023 at 5:26 pm

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  Hi, my staging site lost the connection with the production istance.

  I get the error message ‘We couldn’t synchronize the production environment.’

  How can i restore it?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  damianogiampaoli · Member · Dec 11, 2023 at 5:40 pm

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  Sorry, it was an autogenerated message…
  
  In order to move my changes to production in my staging site I usually go to:
  Settings > Hosting configuration > Staging site
  but this time, after a few seconds, the form I was used to be shown to select the sync options is replaced with an error message:
  “
  We couldn’t synchronize the staging environment.
  “
  
  Any idea on how can I restore the connection?
  I have many changes done in the staging site that I can’t move to the production one :'(
  
  Thanks and best regards,
  Damiano

• 

  damianogiampaoli · Member · Dec 12, 2023 at 11:08 am

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  Hi,

  My staging site is not connected anymore with the prod site.
  I can access both sites indipendentlym but when I go in ‘settings’ > ‘hosting configuration’ > ‘staging site’ after few seconds I get an error ‘We couldn’t synchronize the staging environment.’ which replace the usual form for the syncronizaiton.

  Please help!

  Many thanks
  Damiano

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

• 

  jmills39 · Staff · Dec 12, 2023 at 8:31 pm

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  Hello @damianogiampaoli

  I’m not seeing any sites under the account you’ve contacted us from. Could you please share a link to the production site or contact us in live chat from the owning account?

  Contact WordPress.com Support
  https://wordpress.com/support/help-support-options/

  Thanks!