It seems that I have installed a wrong plug-in and now the site is inaccessible.

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  murojulian · Member · Apr 18, 2019 at 12:43 pm

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  Greetings,

  I’m new to this and have make a bad choise with some plug-in that is making my website to crash.

  I tryed to access my website through FileZilla but somehow it is not recognizing my password. I need to recover my password so I can access through FileZilla and try to uninstall the plug-in that is causing my website to crash. I think it is not a problem of viruses. The thing is I cannot access my website in order to receive the reset password link. I was trying to see if I could change the password from my wordpress user but it is not capable to connect to my site.
  It says ‘Something went wrong. Visit site admin.’ and, off course, I cannot do
  that.

  The error that is not allowing my site to run is the following:

  Fatal error: Call to undefined function deactivate_plugins() in
  /home2/motionme/sites/julianmuro.com.ar/wp-content/plugins/10web-security/10web-security.php
  on line 56

  What can I do?

  Thanks a lot,

  Julián

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 19, 2019 at 12:21 pm

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  Hi there,

  Looks like you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org