Ive been billed after I cancelled a monthly subscription

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  cashbullcapital · Member · Apr 1, 2025 at 5:28 pm

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  Hello, ive been billed and had a payment come out of my account after i have cancelled a monthly subscription.

  please refund me the payment and please do not bill me again.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  2020testjj · Member · Apr 1, 2025 at 5:32 pm

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  While I’ve tagged your thread for staff attention, you might want to read this support guide in the meantime https://wordpress.com/support/manage-purchases/cancel-a-purchase/

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  aisajib · Member · Apr 2, 2025 at 4:31 pm

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  Hi there!

  I just checked your account and found that the last payment took place on March 8, 2025, which has been refunded in full on March 9, 2025. You can see the refund receipt at https://wordpress.com/me/billing

  Have you been charged after that date? Could you share a transaction ID from your credit card or bank statement (here’s how to get it) with us at billingsupport@wordpress.com? This will help us locate the charge on our end.

  Thanks!

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  cashbullcapital · Member · Apr 14, 2025 at 1:01 pm

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  Hello. Yes, I was re billed and debited on Mar 30. I will email your support team.

  Thank you.

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  marutim · Staff · Apr 14, 2025 at 6:24 pm

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  Hello @cashbullcapital

  I have checked your account further and do not see any recent charges after March 8, 2025.

  Please note that the charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search here for more information and find out why you got charged: https://wpchrg.wordpress.com/

  Here’s a list of how WordPress.com charges may appear on your statement: https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  You can follow this guide to help you with retrieving the transaction id: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

  I hope this helps. Let me know if you have any further questions that I can help you with 😊