I’ve been charged for an autorenewal I didn’t want or sign up for, for an account I haven’t used in over a year
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Please help! I’ve been charged £100 for a domain and plan that I haven’t used in over a year, was not contacted about via my primary email about, and I didn’t even subscribe to the autorenewal! I have bills coming up and desperately need this sorted, is there a way to get my money back?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
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Hello!
Angharad here, I hope this comment comes up from the correct account – InsideTheMosh. Thank you so much for getting back to me so quickly and I look forward to hearing back from you
Best wishes
Angharad -
Hi Angharad,
We can cancel your Premium plan renewal and issue you a refund. I would also like to know if you’re planning on keeping the domain insidethemosh.com you registered here and use it elsewhere. If we cancel the domain, there is no guarantee it will become available to register somewhere else, and you may not be able to get it back.
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Hello!
That’s amazing news thank you so much! I don’t plan on keeping the domain so I dont mind losing it so that doesn’t matter.
Is there anything else I need to do?
Thanks again!
Angharad -
I’ve canceled your plan and your domain and issued a refund. You should see that refund on your statement within 10 days.
- The topic ‘I’ve been charged for an autorenewal I didn’t want or sign up for, for an account I haven’t used in over a year’ is closed to new replies.
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