I’ve been charged when I stopped my account

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  quianalubin · Member · Aug 10, 2021 at 3:39 pm

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  Can you check to see why I’m getting charged when I cancelled my subscription

  I don’t have a site with WordPress.com yet

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  quianalubin · Member · Aug 10, 2021 at 3:41 pm

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  Well not yet but I cancelled the site last year

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  staff-mckluskey · Staff · Aug 11, 2021 at 10:24 am

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  Hi there!

  There are no sites or paid purchases under the account you’re using to post here.
  What is the address of the site in question? You might have created it under a different account (using a different email address). We’ll have a look once we know more.

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  quianalubin · Member · Aug 11, 2021 at 10:42 am

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  Hi! I don’t know the site info but on my statement it reflects a 20 dollar charge

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  quianalubin · Member · Aug 11, 2021 at 10:42 am

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  Maybe elevatehigher

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  staff-mckluskey · Staff · Aug 11, 2021 at 12:43 pm

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  If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.

  If the charge comes from WordPress.com, you’ll be able to use the Contact Us link on that page to reach our billing support team directly for further help with this. We’ll need to get some additional information from you to track down the transaction, which we cannot discuss here in the public forums.