Jetpack Connection Issues

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  christinaraephotography · Member · Jan 27, 2021 at 5:09 pm

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  My site has completely crashed and I can’t even access anything through wp-admin, due to Jetpack connection issues. How can I clear that and reset? Thanks!

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  supernovia · Staff · Jan 27, 2021 at 8:00 pm

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  Hey there, you should still be able to access wp-admin regardless of Jetpack unless you’re hitting the security feature. If that’s the case, can you try whitelisting via WordPress.com? Go to
  My Sites → Settings → Security → Prevent brute force login attacks.

  If it’s crashing though, we most likely can’t help much. But here are a few ideas:

  – Check to see if you have an admin email with clues

  – Ask your host to check error logs

  – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  – Ask your host to help you restore a good backup

  Going forward, you’ll also want to use the correct forums for self-managed installations:
  https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
  https://wordpress.com/pricing

  Hoping this helps!