Jetpack Connection Issues
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My site has completely crashed and I can’t even access anything through wp-admin, due to Jetpack connection issues. How can I clear that and reset? Thanks!
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Hey there, you should still be able to access wp-admin regardless of Jetpack unless you’re hitting the security feature. If that’s the case, can you try whitelisting via WordPress.com? Go to
My Sites → Settings → Security → Prevent brute force login attacks.If it’s crashing though, we most likely can’t help much. But here are a few ideas:
– Check to see if you have an admin email with clues
– Ask your host to check error logs
– If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
https://wordpress.org/support/article/managing-plugins/#manual-uninstallation– Ask your host to help you restore a good backup
Going forward, you’ll also want to use the correct forums for self-managed installations:
https://wordpress.org/support/forums/Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
https://wordpress.com/pricingHoping this helps!
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