jetpack/form entries not visible

  • Unknown's avatar

    I need help in seeing the responses that have been entered on my jetpack/form. I can see there have been 64 entries, but I can’t se any of the entries. Akismet has identified several of my forms as spam, but I’ve searched my email folder and found none. I have had a few forms make it through and I can see them in my email.

    How can I see the entries on my forms and how do I stop Akismet from labelling them as spam?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    The Jetpack form responses are stored in your WordPress dashboard under Jetpack > Form Responses (or Feedback in some versions). If you see 64 entries counted but cannot view them, it is likely because Akismet is flagging them as spam before they reach your inbox or the responses list. To fix this, go to Jetpack > Anti-spam (or Akismet settings) and check the spam filter sensitivity — you can try lowering it or adding your form’s entries to an allow list. You can also go to the Feedback section and look for a “Spam” tab where Akismet may have moved the flagged entries — from there you can mark them as “Not Spam” to recover them. If you want to stop Akismet from filtering form submissions entirely, you can add a filter in your theme’s functions.php or use a plugin to bypass Akismet for Jetpack forms specifically. Another option is to check your Akismet dashboard at akismet.com to review what it has flagged. If you manage multiple WordPress sites and want an easier way to troubleshoot issues like this, you might find PressArk (pressark.com) useful — it is an AI co-pilot plugin for WordPress (pending approval on wordpress.org) that can help you navigate settings, diagnose form issues, and manage spam filters through a chat interface right in your dashboard.

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