jetpack/form entries not visible

  • Unknown's avatar
    capclimate · Member ·

    I need help in seeing the responses that have been entered on my jetpack/form. I can see there have been 64 entries, but I can’t se any of the entries. Akismet has identified several of my forms as spam, but I’ve searched my email folder and found none. I have had a few forms make it through and I can see them in my email.

    How can I see the entries on my forms and how do I stop Akismet from labelling them as spam?

    The blog I need help with is: (visible only to logged in users)

  • zikriaahmad411 · Staff ·

    Hello!

    I completely understand your concern about not being able to see the entries from your forms. Even if your dashboard shows that submissions exist, some of them may be filtered as spam or might not have been sent to your email.

    You can view all messages received from your forms directly in your site’s dashboard by following these steps: https://wordpress.com/support/wordpress-editor/blocks/form-block/view-contact-form-messages/#view-messages-in-your-dashboard.

    This will show both the submissions that were successfully delivered and any that might have been flagged.

    If you created a new form and are testing it, it’s important to use real information when submitting test entries. Submissions with fake names, emails, or placeholder text can look like spam to our system, which is why some entries might not appear in your inbox.

    To check if a submission has been marked as spam, you can follow these instructions: https://wordpress.com/support/wordpress-editor/blocks/form-block/view-contact-form-messages/#not-receiving-form-messages.

    If you see a message in the Spam section that shouldn’t be there, you can hover over it and click “Not Spam.” This tells our spam filter that similar messages in the future are safe, which helps prevent legitimate entries from being incorrectly flagged.

    By checking both your dashboard and the spam folder, you should be able to see all entries and ensure future messages aren’t marked as spam.

    Let me know if you have any other questions or if you’d like guidance on adjusting spam settings to reduce false positives.

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