Jetpack is unable to connect to your domain because your domain’”

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  thebestlisting · Member · Jul 17, 2026 at 2:33 am

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  Unable to access website: “Getting below; please help me solve this error”

  
  Jetpack is unable to connect to your domain because your domain’s DNS records aren’t pointing to your site.

  The blog I need help with is: (visible only to logged in users)

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  sharmadpk03 · Staff · Jul 17, 2026 at 6:20 am

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  Hi there,

  I’ve looked into what’s causing the “Jetpack is unable to connect to your domain” error on robominds.org.in, and I found the issue.

  Your domain has been placed on hold by the .in domain registry (NIXI). This is a standard verification step that sometimes happens with .in domains shortly after registration. While the domain is on hold, it won’t resolve or point to any website, regardless of your DNS or nameserver settings. That’s why you’re seeing this error.

  To lift the hold, the registry requires identity verification. You’ll need to provide a government-issued photo ID (such as a passport, driver’s license, or Aadhaar card). The name on the document should match your domain’s registration contact information.

  Since this involves sensitive personal documents, please don’t share them here on the forum. Instead, reach out to us at https://wordpress.com/help/contact and send the document through that private channel. Once we receive it, we’ll forward it to the registry on your behalf, and the hold will be removed so your domain starts working again.

  In the meantime, your nameservers for the domain are configured correctly, so no changes are needed on that front. Everything will work once the verification is complete.