Jetpack issue
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I keep trying to access My Site but get this notification:
“Please check your Primary Site’s Jetpack connection”When trying to visit my admin page I get a 403 Forbidden error
Any help with solving? I tried resetting the Jetpack plugin through our host and it still hasn’t worked.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted by Bluehost. You can log in to this site directly at sheiletilden.com/wp-admin.
Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
Note that if you are able to log in to the site at sheiletilden.com/wp-admin and you only need help with the Jetpack connection issues, you can post on the Jetpack support forum for help here: https://wordpress.org/support/plugin/jetpack/
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