Jetpack Locked Out
-
I tried logging into the back end of my website, and I received an error message saying ‘Jetpack has locked your site’s login page.’ Jetpack prompted me to provide my e-mail and sent me a link to access my site, but that link turns up a blank screen that says ‘{‘error’:’Bad Request’,’message’:’Invalid input.’}’
I tried to contact Jetpack’s customer service, only to find that ‘support for customers on Jetpack’s Free Plan is temporarily closed.’
I have no idea how to regain access to my website.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
Sorry about that. The Jetpack team has received a few reports of the email link not working, and are looking into it.
Meanwhile, please see if instead you’re able to whitelist your IP using the methods described here:
If that doesn’t work, check if the IP address showing on the login screen error is the same as the IP you see if you visit http://supportdetails.com/. If they’re not the same, it’s likely a configuration error on your server.
In that case, please reply with the IP showing as blocked on the login screen so we can check on our end.
- The topic ‘Jetpack Locked Out’ is closed to new replies.
WordPress.com Forums 