Jetpack locks me out of my website login page.

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  brettbunderson · Member · Dec 15, 2017 at 6:06 am

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  Your IP (162.241.230.71) has been flagged for potential security violations. This is not my IP address, I do not recognize it. How can I stop this from happening every time I log out?

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  kokkieh · Staff · Dec 15, 2017 at 8:40 am

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  Hi there,

  You can see how to whitelist an IP address in Jetpack here:

  Jetpack

  For more help with this, please contact Jetpack support directly, as we only provide support for WordPress.com sites in this forum.

  Contact Support

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  brettbunderson · Member · Dec 15, 2017 at 1:12 pm

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  The IP address is not mine. I don’t want to whitelist it. is there a blacklist?

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  kokkieh · Staff · Dec 15, 2017 at 4:58 pm

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  That’s something you’ll have to ask Jetpack support. We’re not able to help with that in this forum.

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  radnna6 · Member · Dec 15, 2017 at 9:19 pm

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  They did the same to me I beg anybody the have the same problem leave a comment

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  brettbunderson · Member · Dec 16, 2017 at 12:02 am

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  It was an error on Jetpack’s side as stated by kokkieh. It was caused by a conflict between my server configuration and their Protect service.

  Just go to the following website and fill out the “Get in Touch” form and they will have it fixed in an hour.

  https://jetpack.com/contact-support/?rel=support

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  brettbunderson · Member · Dec 16, 2017 at 12:07 am

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  Login to wordpress first so that you can get the “Get in Touch” form and it will have your URL already filled in for you.

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  kokkieh · Staff · Dec 18, 2017 at 6:52 am

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  Thanks, @brettbunderson :)