Jetpack Plugin Won’t Download

  • Unknown's avatar
    bethany6726 · Member ·

    I had the Jetpack plugin downloaded and was using it on my site, but I just checked, and the plugin has disappeared from my site. I tried to redownload it, but get an error that says the Destination folder already exists. (I verified that I do not already have it downloaded).

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-blorbo · Staff ·

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

    Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.

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