JPG Help

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  rmhccaptaindan · Member · May 15, 2019 at 5:59 pm

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  Hello I am Captain Dan with Ronald McDonald House Charities in Southern Colorado. We are changing our donation processing to go through NMI and I would like to link a Header JPG from our WordPress Media Folder to come up with the NMI processing site. It’s worked in the past however now NMI can not access out file to use the jpg. Any suggestions?

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  staff-zinnia · Staff · May 15, 2019 at 10:01 pm

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  Hi –

  I’ll be happy to take a look at the site. What’s the site address? You should be able to link an image to the NMI page.

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  rmhccaptaindan · Member · May 16, 2019 at 3:16 pm

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  Hello! Thanks for helping!
  The web address is:

  Ronald McDonald House Charities of Southern Colorado

  The photo link is:
  

  I hope this is what you need! Look forward to hearing from you!

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  staff-doublebassd · Staff · May 16, 2019 at 3:30 pm

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  Hi there,

  I am wondering what is the exact issue they are encountering. I can see the image from the link you provided, so is that they can not see it and access it from their end?

  However, I checked your site and it appears you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  I don’t know how NMI sets this up, but as long as the image is accessible from online, the issue sounds like it is coming from their end.

  Thanks!

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  rmhccaptaindan · Member · May 16, 2019 at 4:30 pm

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  I am new to all of this and have basic knowledge, I’ll check in at wordpress.org.
  Thank You!

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  staff-doublebassd · Staff · May 16, 2019 at 4:36 pm

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  You’re welcome!