jupiter

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  desthete170218 · Member · Jan 9, 2022 at 4:02 pm

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  bonjour impossible de me reconnecter a mon compte avec l adresse (email visible only to moderators and staff) ou via le login de mon site
  https://desthete-coiffeur.be/
  pouvez vous m aider
  merci

  I don’t have a site with WordPress.com yet

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  staff-totoro · Staff · Jan 10, 2022 at 2:09 am

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host desthete-coiffeur.be on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (OVH) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through OVH, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask OVH support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!