just trying to renew before it expires today

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  wygcsrpeerprogram · Member · Sep 1, 2016 at 4:32 pm

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  I am in the site, trying to renew, and it is not clear to me. I try to click on the cart, but doesn’t work. I do not want to upgrade. I just want to renew what I have, but it seems to want to push me to upgrade

  The blog I need help with is: (visible only to logged in users)

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  wygcsrpeerprogram · Member · Sep 1, 2016 at 4:38 pm

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  No, the one I need help with is chalkartprescott.wordpress.com

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  staff-doublebassd · Staff · Sep 1, 2016 at 9:52 pm

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  Hi there,

  What upgrade were you wanting to renew? seniorpeerprevention.org? I see that it has been renewed already, but let me know if there it is a different upgrade.

  Thanks!

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  wygcsrpeerprogram · Member · Sep 1, 2016 at 9:54 pm

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  No, it was chalkartprescott.wordpress.com
  I could not renew at the lower fee; had to pay the higher amount. Was concerned with the date being today

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  staff-doublebassd · Staff · Sep 1, 2016 at 10:08 pm

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  What upgrade was purchased for chalkartprescott.wordpress.com?

  WordPress.com Business? And you wanted Premium? If so, I can refund you the amount minus the cost of the Premium Plan and add that plan to your account.

  Let me know. Thanks!

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  staff-doublebassd · Staff · Sep 1, 2016 at 10:10 pm

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  I believe the issue you are encountering is because you’re not the owner of the Premium upgrade. The upgrade that was expiring was under tblake29’s account and only that user can renew that upgrade. Let me know if you want me to issue a full refund so that the other user can renew or if you want to proceed with the upgrade under your account.

  Thanks!

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  staff-doublebassd · Staff · Sep 2, 2016 at 3:34 am

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  I’m removing the automated response. Please let me know if you have any questions.

  Thanks!

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  bienmieuxapres · Member · Sep 2, 2016 at 9:23 am

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  Please Darnelldibbles! Hi! Maybe you can help me! I tried to renew my domain mapping (still in grace period /from 26th of August). I filled all page for renewal, enter credit card numbers, but I can not send this page! Clic on the validation button has no effect! bienmieuxapres.com is the domain.
  Thank you so much!
  Valérie

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  bienmieuxapres · Member · Sep 2, 2016 at 9:25 am

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  Just to complete: clic has no effect because it is the page to do it before 26th. I don’t find any other link to do it now that I am in grace period…
  Valérie

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  bienmieuxapres · Member · Sep 2, 2016 at 9:51 am

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  Finally I found a way!;)

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  staff-doublebassd · Staff · Sep 2, 2016 at 11:43 am

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  Good to hear, @bienmieuxapres!

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  wygcsrpeerprogram · Member · Sep 12, 2016 at 2:45 pm

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  Good morning Darnell. Laura Norman here still confused about chalkartprescott. Tina Blake did work for our company, but no longer. And this page relates to a company event/fundraiser. How do I prove that the ownership is our and ensure we are renewed and have no hiccups in our event? Thank You.

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  staff-doublebassd · Staff · Sep 15, 2016 at 5:35 pm

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  Hey Laura,

  Is there a way to get in contact with Tina and see if she can transfer the account over to you? She can post in this thread to confirm and I can make the transfer for you.

  Otherwise, if that upgrade expires, I can just remove it from her account and you can just purchase the Premium account.

  Let me know if you have any questions.

  Thanks!