Keeps logging me out
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Installed a new pro photo 7 design and when I go into the visual builder to customize it test drive mode, wp keeps logging me out every 10-15 seconds. Updating another one of my sites, and both the wp and pp design seems to work fine. Another question, I’m using 1 specific prophoto design for all of my 4 sites. Would that present any issues I should be aware of? They all of course will look a little different from the next. Since I have 4 sites, had to purchase 2 prophoto licenses since 1 can only be applied to, two sites. I’m waiting to hear back from prophoto’s support on troubling shooting why I can’t apply the other license to the 2 other sites. They mentioned some issue with the WordPress cpanel. Is that something (WordPress) can help me with. So sorry for all the questions btw. I’ve tried really hard to search for solutions on trouble shooting all this on my own and am completely stuck on this.
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Hi –
It sounds like you might be using the open source WordPress software instead of our managed hosting environment on WordPress.com. Please share the site URL and we can confirm. Thanks.
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Good Morning,
Just sent prophoto access to wp since it seems they might be able to fix why it’s not letting me apply the 2nd license to the two other sites.
However, the logging out is still the issue.
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https://lilyhayesphotography.com is hosted by BlueHost, not WordPress.com. There’s 2 versions of WordPress. We provide a managed hosting environment and support. The version that you’re set up on is the open source software and help for that comes from https://wordpress.org/support/forums/
This page might help clear up some of that confusion:
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Okay can you please explain that to me in laymen’s terms? Do I need to contact bluehost?
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Hi there,
You can reach out for help at http://wordpress.org/support/forums or to bluehost for support on your issue. Your site is not hosted with us which means we do not have access to your site and therefore cannot provide direct assistance. Bluehost hosts your site, so they should be better suited to assist you with hosting issues, but the community at http://wordpress.org/support/forums should be able to help you with general issues pertaining to WordPress.org.
Hope that helps. Thanks!
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