Kicked out of website

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  katharinejanepollock · Member · Nov 13, 2020 at 5:16 am

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  Hi! I am able to log into WordPress, but it tells me that my old website (kathyjanepollockdotcom.wordpress.com) is not my page, and that I do not have any pages. I haven’t posted in months, so maybe this is why. Any help wold be appreciated!

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  fstat · Staff · Nov 13, 2020 at 8:56 am

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  Hi there,

  You’re logged it to another account that doesn’t own that site. To access that other account please follow our Account Recovery guide:

  Recover your account

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  katharinejanepollock · Member · Nov 14, 2020 at 1:02 am

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  Thanks for your reply. I have tried the account recovery form and it says that ‘Your contact email is the same as your account – if you can receive emails you should try the password reset form instead.’ My password does work though: I am able to log in, just not to access my web page.

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  supernovia · Staff · Nov 14, 2020 at 7:23 pm

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  @katharinejanepollock this username that you are logged into now is slightly different from the one on the site.

  Please try logging out here:
  https://wordpress.com/me/account

  Then log back in using the email address that gets notifications from this site. You can try commenting on a post if needed, to see where that goes.

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  kathyjanepollock · Member · Nov 15, 2020 at 6:16 am

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  Thank you for that. I did not realise I had two user names! I appreciate your help, and have resolved the issue, I think!