License Key

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  milinhome · Member · Aug 22, 2017 at 6:34 am

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  WordPress keeps redirecting me to the License Page when I want to access the products page or any other page on the WordPress dashboard. Keeps on giving me the ‘wrong data’ message when I want to activate my license key. Please help.

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  gemmacevans · Member · Aug 22, 2017 at 10:22 am

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  Hi milinhome,

  Keeps on giving me the ‘wrong data’ message when I want to activate my license key.

  What is the URL of the site you are working on please?

  Let me know and we’ll go from there.

  Thanks!

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  milinhome · Member · Aug 22, 2017 at 7:14 pm

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  http://www.milin.co.za

  Thanks!

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  timethief · Member · Aug 22, 2017 at 8:12 pm

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  milin.co.za is hosted by Serverius Holding B.V
  Name Servers:
  ns23.alidropship.com
  ns24.alidropship.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them directly for any hosting issues.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  gemmacevans · Member · Aug 23, 2017 at 9:15 am

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  Hi milinhome,

  As @timethief mentioned, you have a self hosted WordPress.org site rather than a WordPress.com site.

  We are only able to help with WordPress.com sites hosted on our own servers (milin.co.za is hosted by Serverius). If the problem is related to WooCommerce, you can contact them directly from this page:

  https://woocommerce.com/contact-us/

  Or open a support ticket from the dashboard in your WooCommerce account.

  Best of luck getting this sorted.

  Thanks @timethief!