Link to product menu doesn’t work

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  appletreebathandbeauty · Member · Nov 10, 2018 at 5:32 pm

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  If I type my website into the address bar, my menu will come up. However, if I click the link to my website from instagram or Facebook, the menu doesn’t come up. How do I fix this?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Nov 11, 2018 at 12:01 pm

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  Hi appletreebathandbeauty,

  The menu on appletreebathandbeauty.wordpress.com is currently loading without any issues from my side and the product links (artisan soaps etc) go through to the relevant page. Can you send the exact link you are visiting when the menu doesn’t show?

  Please also make a screenshot of what you are seeing and upload it to your Media Library so I can take a closer look.

  Thanks!

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  appletreebathandbeauty · Member · Nov 11, 2018 at 1:26 pm

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  I’ve uploaded screen shots of my FB page and IG page, I click on the link, I get brought to my WP homepage, but nothing comes up when I click on the menu button.

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  gemmacevans · Member · Nov 11, 2018 at 9:05 pm

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  Thanks for the screenshots. I’ve tested clicking through to your site from Instagram and Facebook on my mobile, and the menu is working as expected. This is what I’m seeing after clicking on the green menu icon:

  https://cloudup.com/cndhRi3f6ui

  Is the menu not opening at all for you? If not, which browser and device are you using at the time?