Live Chat does not exist
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How to Access Live Chat Support
When you are logged into WordPress.com, click on the blue and white ? icon in the lower right corner to access all of our Help resources. Then, click the Contact Us button. Type your question in the box under “How can we help?” and then press Chat with us to begin the chat session.These are your instructions to Live Chat, please, anybody reading this, click on that question mark, click ‘Contact Us’ as instructed and see absolutely no chat option and be routed to this Forum topic generator. I know people ask questions that can be solved by simply looking on the internet, but I have an actually administrative problem that requires someone who can access my account on your end.
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You need to have a paid plan to reach Livechat with staff. And it’s best to keep everything at one thread. It is the weekend when less staff are available in this particular forum. I’m aware you don’t want to deal with a volunteer but a good starting point would be to reveal the full address of the site you can’t access.
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I am paying for your service with a different account. I cannot access my account for some strange reason and I need someone to help me. I am not receiving an email to reset my password. Now how am I supposed to access help, through an account that i am paying for when I cannot access my account?
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So you don’t remember your username/account? Do you remember the email address connected to the unnamed site? With a paid plan account recovery is via https://wordpress.com/support/account-recovery/
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Wow, ok. Do me a favor, type in a bunch of random letters into the user name box. You will empirically see that it recognizes that “this user name does not exist”.
This is how i know, I know my my own name.
When I type my actual user name into the text box it is fully recognized. Now I expect the email associated with this user name to receive a password reset.But I don’t.
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Do you understand the scope of my problem is not that I can’t remember my name? and that there is some flaw in the system that doesn’t not send out emails properly.
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How about YOU try receiving a password reset and let me know if it works for you instead of misinterpreting my problem.
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Have you checked all folders/spam/social tab of your email account. This thread has been tagged for staff assistance. But remember this new account you’re using now has no connection with the issues you’re facing and staff will need some further info from you.
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Yes, I have checked the alternative folders. I eventually did receive the password reset in the regular inbox but only after submitting it 5 or 6 times, but the problem isn’t that I’ve forgotten my password, I was trying to use a password reset as a solution to my problem.
First I would like to apologize for my impatient tone, I had to take a step back just now and head out to the beach for a swim to find a shark to take my frustration out on – it worked and now I am calm.
Thank you @themagicrobot for flagging this for staff to take a look at.
There is clearly something that I do not understand and being diverted to 30,000 pages of forum topics as a form for “support” just isn’t it.
Here – let me start at the beginning.Dear Staff,
My typical experience with wordpress is as such – I access my site through my browser, it recognizes me as the owner of the site and there is a dashboard on the left side of the page which I can use to edit, access plugins, and update the site.This is normal.
A few days ago, instead of that experience, upon accessing my site I’m only able to view the footer and blue hyperlink that reads “skip to content” which does nothing. After doing some research, I learned that this means that there is something wrong with my certificate which has to do with the domain host; not wordpress. I learn that the content is indeed blocked by the browser because the links of those images and scripts are https://. Since my site is only accessible via regular HTTP connection, those resources would’t load. The solution here is that I need to purchase and install a trusted SSL certificate through my domain.
This is fine.
Now I fear I have created a new problem, by signing into wordpress through google in an effort to access this forum for support because when I go to “My Site” tab it says I don’t have a site. I remember back on March 15th as my email record shows that I have this specific email registered to with this site, I remember having a live chat with someone on that date regarding a question I had, I remember checking every once in a while if I can still access my site and make edits.
It is as if the wordpress site has completely “forgotten” me, like i’m a new user not having had all of these experiences i’ve mentioned despite having an email record back from March 15th.
I would like to be informed. I would like to understand how to get back to the place where I can enter into my website, the dashboard will appear on the left side and I can make edits to the site. Please use your administrative access, help engineer my happiness, and together, we can keep sharks off the endangered species list.
Sincerely and Thank You.
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there is something wrong with my certificate which has to do with the domain host; not wordpress
Note that you have been posting into the support forum for free sites hosted at WordPress.com. You would never reveal the address of your site. Is it definitely hosted here? Because unless your site has a WordPress.com Business plan (to use plugins) you have been posting into the wrong support forum. If your site isn’t hosted here on WordPress.com servers then staff here cannot help you.
https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/forums/ -
Hi @silverducklingproductions, without knowing the address of your site, we can’t really advise. Could you let us know what’s the domain in question?
All WordPress.com sites – even if the domain is only mapped – have our SSL certificate so you might be actually talking about a self-hosted WordPress.org site, as @themagicrobot mentioned above.
A self-hosted site can be connected to a WordPress.com account via the plugin called Jetpack.Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
Once we know the address of your site, we’d be able to advise better.
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Domain Name: CLIKMUSIC.COM
Registrar URL: http://www.namecheap.com
Name Server: DNS1.REGISTRAR-SERVERS.COM
Name Server: DNS2.REGISTRAR-SERVERS.COMI’m sorry but you can only get Livechat support with WordPress.com staff if you actually have a WordPress.com site. You’ll need to register an account and ask for advice in the correct forum:
https://wordpress.org/support/forums/
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This may help too. This is a self-managed copy of WordPress through another host. It’s quite different from a site that is on our servers.
And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.
First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
https://wordpress.org/support/article/resetting-your-password/As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support/forums
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