live chat not showing
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I had a live chat conversation with Aelicia from wordpress earlier today and she told me if I had more questions to simply start the chat back up again. When I logged back into my account, the chat function was no longer available.
The blog I need help with is: (visible only to logged in users)
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Hi there,
If all of our live chat operators are currently unavailable, it may take some time before the chat box pops up again. Is there something I can help you with here?
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Hi there,
Do you have email service set up with an email provider? I can help you add that email service to your domain here at WordPress.com.
Alternately, we offer an Email Forwarding service you can set up if you just need email forwarding.
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Thanks for letting me know. Bluehost requires a specific, unique IP address for setting up email service. You’ll need to get that record from Bluehost so we can set up your email here at WordPress.com.
Usually, you can find that IP address by logging in to Bluehost here:
https://my.bluehost.com/cgi-bin/cplogin
The IP address is usually shown in the left-hand sidebar there. If you don’t see the IP address there, or if you have trouble logging in, please contact Bluehost support directly. You can ask them for your email records with a message like this:
Could you please provide me with the complete MX and/or other DNS records I will need to enter on WordPress.com’s end, so that my email on this domain will function?
Once you have that information, I can help you with the steps for adding email service through another provider to get everything set up here at WordPress.com.
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Thanks for letting me know. You can either use our guide for adding email service through another provider to enter that info yourself, or if you reply here with the details I can help you enter it. :)
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Here is the chat I had with BlueHost. I did add the new A record but am still not receiving mail.
(6:43) [Colin] Well it kind of depends on how they do it. I'm thinking you'll want to set it up as A mail.vikvarwoo.com points to 66.147.244.127
(6:45) [Vik] Ok. I added it.
(6:45) [Colin] You'll need to give that about 4 hours to kick in. Since DNS takes about that long to update. Then your mail should work as long as we made that correctly with their system
(6:46) [Vik] Great! Thank you for your help. How do I save this chat?
(6:46) [Colin] you may need to remove that *.vikvarwoo.com if this doesn't do it. Because that * is a wildcard that assumes all possible sub names
(6:47) [Vik] Ok.
(6:48) [Colin] if you do remove it make sure to add a new cname called http://www.vikvarwoo.com that points to WordPress.com
(6:49) [Vik] Gotcha!
(6:49) [Vik] But I should wait 4 hours first to see if the adding the A record works before making any of the other suggested changes, correct?
(6:54) [Colin] that's correct
(6:54) [Vik] Ok. And how do i save this chat?
(6:55) [Colin] when you click 'rate & close' or if I close the chat it will take you to a survey that rates my performance, and then it will also give an option to have this transcript emailed to you
(6:56) [Vik] thank you
(6:57) [Colin] anything else for me at this time? Or shall I send you there now?
(7:0) [Vik] You may send me there now.
(7:1) [Colin] Chat closed by agent. -
Hi there,
I just checked your domain, and it looks like the A record you added wasn’t saved correctly. Sorry about that! I just re-added that A record for you.
As Bluehost mentioned, it can take about 4 hours for that to start working. If it’s still not working after about 4 hours, please let me know!
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