Locating my account

• 

  priscillalv · Member · Apr 30, 2022 at 11:34 pm

  • Copy link
  • Add topic to favorites

  I had someone design my business website. The person is no longer working on it and I can’t sign on with my credentials. How can I access my site?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  supernovia · Staff · May 1, 2022 at 2:43 am

  • Copy link

  Hi @priscillalv, could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and whatnot.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/