locked out

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  ncglobaledu · Member · Jun 15, 2021 at 2:41 pm

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  We are locked out of our WordPress site. Cannot reset password either. Getting this message:
  Notice: Trying to access array offset on value of type bool in /home/customer/www/ncglobaledu.com/public_html/wp-content/plugins/nextend-google-connect/nextend-google-connect.php on line 55

  Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/ncglobaledu.com/public_html/wp-content/plugins/nextend-google-connect/nextend-google-connect.php:55) in /home/customer/www/ncglobaledu.com/public_html/wp-includes/pluggable.php on line 1329

  The site I need help with is http://www.ncglobaledu.com. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  staff-ozmodiar · Staff · Jun 15, 2021 at 4:17 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org