locked out

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  fairmaid41 · Member · Sep 11, 2018 at 5:52 pm

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  I’ve renewed but I’m locked out of the site just when I was getting some results. Please reinstate me asap

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Sep 12, 2018 at 1:56 pm

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  Hi there,

  I don’t see any purchases ever made on the account you’re using to contact us. Can you please let me know the address of the site which the renewal occurred so I can have a look?

  Also, if you don’t remember the credentials of the account that owns the upgrade, you can follow our Account Recovery guide:

  Recover Your Account