locked out

• 

  dargentoimages · Member · Jun 21, 2019 at 9:40 am

  • Copy link
  • Add topic to favorites

  I settled the security screening for my client’s website and i got locked out, since he only have access to it through his e-mail.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Jun 21, 2019 at 2:44 pm

  • Copy link

  Howdy –

  Please tell us which site you’re locked out of so we can take a look. Thanks.

  In general, you would need to use the account recovery process if you are not able to reset the password on a WordPress.com account.

  Recover Your Account

• 

  cetalejandra · Member · Jun 21, 2019 at 3:58 pm

  • Copy link

  Wordpress is sending me a link to get into the wrong wp website.

• 

  cetalejandra · Member · Jun 21, 2019 at 3:59 pm

  • Copy link

  The site in question is caring4U.org
  it is not recognizing any of the e-mail users.

• 

  staff-doublebassd · Staff · Jun 21, 2019 at 4:17 pm

  • Copy link

  Hi there,

  I checked your site and it appears you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!