Locked Out of Account
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The business I work for owns 813roofing.com and highpointroofers.com. I recently logged into the account that manages 813roofing.com and switched the email address on file to my email address, the username from 813roofing to Highpoint Roofing, and the domain from 813roofing.com to highpointroofers.com. Even though I confirmed the new email address, it says that there is no account associated with it and will not let me log in. 813roofing.com is just gone and the username won’t work, but Highpoint Roofing does. The problem is it will not accept the old password which was completely unchanged, and neither the new or old emails are receiving password reset emails. It is more than a little frustrating that you cannot even submit a ticket without using an account because you are locked out of said account, which is why I had to make this account. I just need the password to be reset and have it sent to my email address so we can get our site back up.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Looks like you’re in the wrong forum. Both sites are using the open source WordPress.org software and therefore you need to seek help at these forums:
https://wordpress.org/support/forums/
These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:
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