locked out of account

  • Unknown's avatar
    acey14 · Member ·

    I have attempted to log onto my account that is admin of the website mentioned above. The account has the same email as the one I’m messaging from so I’m not sure how they have been separated, but they have been (I believe this is because of the method in which they were set up). I’ve forgotten my password and I’ve attempted to reset it on the ‘https://************.co.uk/wp-login.php’ page but the recovery email is not coming through after countless attempts. Yes I have checked the spam/junk folder(s) and I’m 100% sure that it isn’t reaching my inbox. Going to the wider WP site, it is this separate account that shows so I am stuck as to what I can do to solve this issue. Any help/suggestions will be greatly appreciated.

    Thanks

    Site: (email visible only to moderators and staff)/.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site and it is using the open-source WordPress.org software, so you’ll need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help – it looks like the site is hosted on Siteground:

    https://www.siteground.com/tutorials/getting-started/getting-help-from-our-support-team/

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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