Locked Out of Account

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  sohiadmin · Member · Jan 31, 2022 at 8:35 pm

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  I am locked out of my WP admin account after not being able to access OTP codes. Is there a way I can deactivate the plugin to be able to get back into my site?

  The site is sohawaii.org

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  staff-totoro · Staff · Feb 1, 2022 at 1:32 am

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  Hi there,

  We can’t help directly because we don’t host sohawaii.org on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks over in the open-source forums are more familiar with these kinds of issues and are in the best position to help, thanks!