Locked out of account

  • Unknown's avatar
    bloomparlor · Member ·

    Hello,

    I am the administrator for the website Bloom Parlor. I have been unable to access my account and website under /wp-admin. I enter in my email and password, and it claims my password is incorrect. I have reset my password, and it continues to say the same thing. I currently am unable to access the backend of my site threw wp-admin.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, any accounts with us will likely be different from accounts you set up with your own copy of the WordPress code.

    If your /wp-admin password reset isn’t working, your host may be able to help you make backups and use one of these recovery options:
    https://wordpress.org/support/article/resetting-your-password/

    Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
    https://get.wp.com

    Cheers!

  • The topic ‘Locked out of account’ is closed to new replies.