Locked out of account and website

  • Unknown's avatar
    sethgibson793242335 · Member ·

    I tried to update plugins on my website earlier and now my page says ‘this page isn’t working’. I tried logging into my account in order to post in the support forum but it would not me log in with the same username and pass I had used earlier but I could not login (I tried both wordpress.org and .com). I had to create this account in order to ask for help. Has anyone seen something like this before?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    sethgibson793242335 · Member ·

    The website that I need help with is not the one listed, but rather clintonconservation.org.

  • Unknown's avatar
    justjennifer · Member ·

    Name Servers
    NS1.DREAMHOST.COM
    NS2.DREAMHOST.COM
    NS3.DREAMHOST.COM

    Hello there, it looks like clintonconservation.org is using name servers that are not associated with WordPressdotcom (where we are). Have you tried contacting your web hosting provider, Dreamhost? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are having.

    Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy, etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

    Best wishes

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