Locked out of my account

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  thelonelyuser · Member · Mar 25, 2024 at 3:21 pm

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  I am not receiving the emails for account recovery to my email address. The address receives emails from other sources though so the domain DNS configurations are correct. Nothing in the junk folder and nothing pending or quarantined on Microsoft Exchange interface.

  I also can’t provide an invoice reference in the form since the invoice itself hasn’t come in. I did get charged on my card though…

  How can I recover my account if WordPress doesn’t send me the recovery emails??

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Mar 25, 2024 at 6:18 pm

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  Hi there!

  We are unable to help with account recovery issues in the forums. However, our dedicated account recovery team will be happy to assist you with this.

  Please send an email to passwordhelp@wordpress.com with all the details, and they will review them and get back to you via email.

  Thanks!

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  thelonelyuser · Member · Mar 25, 2024 at 8:30 pm

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  Thanks aisajib, I got in touch with the team!