Locked out of my account

  • Unknown's avatar
    housereading1 · Member ·

    Hi,

    I got email and domain from ionos and hosting from you.

    domain was transfered but now I lost connection and I don’t receive any email in my inbox. any.

    i filled the recovery form days ago and still no reply from you.

    just go ahead and cancel my contract if you are this helpful.

  • Unknown's avatar
    guilhermerodias · Member ·

    Hi,

    I completely understand your frustration — being without email for several days is a serious issue, and not hearing back makes it so much worse. I’m sorry about that.

    Let me help point you in the right direction. Since your setup involves a few moving parts (domain from IONOS, hosting from WordPress.com), the email issue could be coming from a couple of places:

    Most likely cause: When your domain was transferred, the DNS records may not have been updated correctly — specifically the MX records, which tell the internet where to deliver your email. This is a common issue after domain transfers.

    Here’s what to check or ask about:

    • Log into your IONOS account and check that your domain’s MX records are pointing to the right mail server
    • If your email hosting is through WordPress.com, their support can tell you exactly what MX records you need
    • You can verify your current DNS settings at a free tool like https://mxtoolbox.com

    Regarding the unanswered support ticket: WordPress.com support can be reached through https://wordpress.com/help/contact — if your original request has gone unanswered for days, it’s worth submitting a follow-up referencing your original ticket.

    I know this isn’t the experience you were hoping for, and cancelling would be a shame if it’s something that can be fixed with a DNS tweak. Hopefully support gets back to you very soon!

    Best regards,

    Guilherme

  • Unknown's avatar
    themagicrobot · Member ·

    i filled the recovery form days ago and still no reply from you.

    This account you are currently using is only 24 hours old. Do you have another account here at WordPress.com? For staff to help you what is the full URL of the domain you transferred from Ionos?

  • staff-jadezilla · Staff ·

    Hi there,

    I replied to your account recovery form to help you access your other WordPress.com account.

    Let’s continue the conversation there!

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