Locked out of my account.

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  christopherjophillips · Member · Aug 10, 2026 at 3:30 pm

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  I am locked out of my account. I set it up years ago with an email address i no longer have access to (the account i’m writing from is a different account i use for a different website). Please get in touch via this email address. Thank you. modlock

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  jonalynpuyong · Staff · Aug 11, 2026 at 2:10 am

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  Hi @christopherjophillips,

  Thanks for reaching out to us!

  I understand that you’re locked out of your old WordPress.com account and need some help recovering access to it. I know it can be frustrating when you’re unable to sign in to an account that you need to access. But no worries! We’ll be happy to help you explore the available recovery options.

  To get started, could you please share the WordPress.com site address (URL) associated with your old WordPress.com account? Once we have that detail, we’ll be able to look into the account and guide you through the next steps for recovering access.

  Thanks, and we look forward to hearing back from you.

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  christopherjophillips · Member · Aug 11, 2026 at 8:19 am

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  Thanks Jonalyn. The site address is https://cjophillips.wordpress.com/.

  Unfortunately, as I don’t have access to the email it is associated with, I can’t provide any proof of my set up history. I do have the username if that’s helpful, but the password is no longer working due to the lock out.

  Thanks.

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  mpriyatt · Staff · Aug 11, 2026 at 11:33 am

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  Hi Christopher, I’m sorry you’re going through this, and thank you for sharing the site URL with us.

  I was able to locate the account associated with the website cjophillips.wordpress.com, but I can confirm that it is owned by a different WordPress.com account with a different email address. Before we can share any account details or make changes to the account, we’ll need to verify ownership.

  Could you please go ahead and complete our Account Recovery Form and provide as much information as you can?

  Our specialized account recovery team will review the information you provide and help you with the next steps from there.

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  christopherjophillips · Member · Aug 11, 2026 at 11:55 am

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  Thanks for your reply. I’ve tried to fill in the account recovery form, but because i don’t have any of the proofs you need i can’t complete the form and send it – that’s why i’m contacting you this way. If you unlock the account, i can use the password and access it that way. Thanks.

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  nicolasaramboles · Staff · Aug 11, 2026 at 3:08 pm

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  Hi Christopher, Thanks for explaining your situation and your efforts with the Account Recovery form. Since you’ve already tried the standard recovery options without success, I recommend reaching out to us via chat or support email help@wordpress.com so we can explore alternative ways to verify your ownership and help regain access. Our team is here to assist you through this process.

  Meanwhile, if you have any old posts, billing info, or other details related to the account, please have those ready to share; they can help with verification. We’re eager to help you get back into your account and support your WordPress goals!