locked out of my account, no way to get back in

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  poisonpunk420 · Member · May 6, 2026 at 8:10 am

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  can someone please help me recover my account. i only have 3 transaction id’s to prove my website is mine. literally every attempt has failed, i’ve tried it all.

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  poisonpunk420 · Member · May 6, 2026 at 8:17 am

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  i have 2 factor authorization enabled but i don’t have the authenticator codes. i have wp in another authenticator app but there it’s under a different email. when i try the codes from it they’re rejected.

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  maryanncantrellmc · Member · May 10, 2026 at 7:24 pm

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  If the authenticator codes are being rejected, there’s a good chance the account was originally connected to a different authenticator setup or the device time sync is off. I’d try syncing the phone time automatically first and then retry the codes. If that still fails, your best option is probably contacting support directly with the transaction IDs, original account email, old passwords, billing info, and anything else that proves ownership. Usually the more account history/details you provide, the better the chances of recovery.