Locked out of my own account

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  jordonsmum · Member · Apr 25, 2017 at 7:27 pm

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  My ‘blog’ or page locked me out after I started a second. I have since closed my second page or blog and still can not access my original account or log in. I can’t edit. Please help… thankyou

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 26, 2017 at 10:14 am

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  Hi there,

  What is the name of the account, or URL of the site you are unable to access?

  Once I know more, I’ll take a look.

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  jordonsmum · Member · Apr 26, 2017 at 12:56 pm

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  http://Www.kdfamilyplaycare.com
  Thankyou

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  gemmacevans · Member · Apr 26, 2017 at 1:57 pm

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  Hi there,

  kdfamilyplaycare.com is owned by familyplaycare. If you are unable to remember the login details for that account, please reset your password using this form:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  If you no longer access to the email address please fill out our account recovery form:

  Recover Your Account

  Let me know if you have any questions.

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  jordonsmum · Member · Apr 28, 2017 at 11:38 pm

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  I’ve tried the “forgotten password” a few times but the email never arrived.

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  gemmacevans · Member · Apr 29, 2017 at 7:41 am

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  Please check your spam folder for the email, sometimes it can end up there. Did you manage to find it?

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  jordonsmum · Member · Apr 29, 2017 at 11:44 pm

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  No I didn’t receive the email. I’ve check my business address “junk” box and my personal. I just don’t understand :-(

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  gemmacevans · Member · Apr 30, 2017 at 8:46 am

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  Okay, thanks for checking. I’ve sent an email to the address we have on our system for that account.