Locked out of site

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  hannakatzdesign · Member · Nov 26, 2018 at 4:46 pm

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  Hi, I seem to be locked out of my site’s dashboard. When I log in I get an HTTP error 500, saying simply that this page isn’t working. If I then go back to the page, it now seems to be the admin dashboard, but clicking on any of the dashboard features yields the same error message. How can I properly access the dashboard to edit my site?

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 27, 2018 at 8:17 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the self-hosted version of WordPress you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/

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  hannakatzdesign · Member · Nov 27, 2018 at 5:21 pm

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  The site is israelwitharky.com. I actually didn’t build it so I don’t know where it’s hosted. How can I find that out?

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  supernovia · Staff · Nov 27, 2018 at 8:18 pm

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  @hannakatzdesign, I can see this site is hosted by GoDaddy. Here’s one way to tell:
  https://www.whoishostingthis.com/

  If GoDaddy can’t simply restore a backup, they may be willing to help you find your error logs, and from there you can search for any particular error you’re getting, or post over at https://wordpress.org/support … good luck!

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  hannakatzdesign · Member · Nov 28, 2018 at 12:42 am

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  That’s really helpful, thank you!