Locked out of wordpress

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  veets22 · Member · Mar 31, 2021 at 8:42 pm

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  I have recently been prompted to update credit card info for product renewals but I am unable to access my word press account with my email address as the user name. My old account name is no longer being accepted.

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  staff-totoro · Staff · Apr 1, 2021 at 2:49 am

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  Hi there,

  I do not see any upgrades under your @veets22 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.