Locked out of WordPress admin
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Hello, I have been locked out of my WordPress login for some reason. I have reset the password several times and even restored the website a few times too, to yesterday’s automatic backup, directly from the server.. Nothing seems to work. Any help would be appreciated to rectify this
Regards Craig McDermott.The site I need help with is topgunsrealestate.com.au/. It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.
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Hi there,
The site topgunsrealestate.com.au appears to be a self-hosted WordPress (also called “.org”) site hosted on Siteground Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/topgunsrealestate.com.au+dns
To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/
Optionally you can migrate to our hosting so we can provide more direct support, here’s how: https://transferto.wordpress.com/self-hosted-wordpress-org/
We provide support for all sites we host on WordPress.com (even free sites) and would be happy to assist you with issues like this. Hope that points you in the right direction!
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