Log in
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I can’t log in. I am getting log in screens for Jetpack, and when I sign in it just gives me another log in screen. Last time this happened I got through by “logging on as a different user” with the same username and password and it took it. That didn’t work this time. There is no way to get out of Jetpack. I read you can remove Jetpack from your admin page, but I can’t do that because I can’t log in. How can I have a single log in page that accepts my username and password, and with one single click I am given access to my admin page? I would also love to know how to contact WordPress for help when I don’t have access to the link through my admin page.
I have followed the directions below but they both only allow messaging the forums, not reaching WordPress staff:
“If you have a paid upgrade(Personal, Premium or Business), you can use this Contact Form: https://wordpress.com/help/contact to reach WordPress and they’ll follow up via Email.”
“Click the Contact Us button at the bottom of this page: https://wordpress.com/help to chat with the staff.
Sorry I’m so frustrated. I only update my page every few months and it is always such a hassle. Thank you very much for any help.WP.com: Yes
Correct account: Unknown -
Hi there,
On your previous forum topic, you mentioned that your site’s address is mirrorpondnm.com. That site is owned by a different account than the one you’re currently logged in to. To be able to manage that site you need to log in to that other account of yours.
For instructions on how to recover access to it, please follow our Account Recovery guide:
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