Log In/Account Problems

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  blkreutz · Member · Jul 14, 2021 at 4:42 pm

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  Hi! When I log in, I’m only seeing the back end of namaquadashday.wordpress.com. I’m actually trying to work on brandikreutzerconsulting.com and I can’t get to it. Help!

  Site: https://namaquadashday.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Jul 14, 2021 at 8:00 pm

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  Hi! This site isn’t hosted on our services:
  https://wordpress.com/support/com-vs-org/

  Are you using brandikreutzerconsulting.com/wp-admin to log in?

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. And you can set up Jetpack, if you’d like, so you can manage the site from WordPress.com, too.

  Then, if you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Or you’d be welcome to transfer the site to our services so we can provide direct support.