Log in and hosting

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  missbell2011 · Member · Feb 11, 2022 at 6:24 pm

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  I was with a marketing agency that helped us with our WordPress site. We ended our contract with them and now Im trying to access our account to transfer hosting. It’s requesting I “log in” and I cannot. I need help.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Feb 11, 2022 at 7:04 pm

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  What is the URL of the site you’re trying to access?

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  missbell2011 · Member · Feb 11, 2022 at 7:13 pm

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  Recreateathletics.com

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  staff-blorbo · Staff · Feb 11, 2022 at 7:16 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  So, you’ll log in to it through http://recreateathletics.com/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, if you do not recall the password, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/