Log in Difficulties

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  madridimprov · Member · Sep 20, 2021 at 9:55 am

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  Hello!

  So, I am able to enter in the WordPress site for my website; however, when I attempt to update a page, it asks me to log in again but then does not recognize my password. Therefore, I press ‘trouble logging in’ to get a new link sent to me for a password but then it says that the user has deactivated the email password function….which I did not. How can I log in to update my website? What’s going on?

  Help!
  Jackie

  Site: http://www.madimprov.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  staff-totoro · Staff · Sep 20, 2021 at 8:28 pm

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  Hi there,

  We’re limited in how we can help because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have access to your server files, or the ability to take a closer look at your site.

  Your host (Dreamhost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com, so for help with this you will need to turn to the open-source WordPress forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Thanks!