log in no longer exists?

  • Unknown's avatar
    jacolineventer · Member ·

    hello, I was able to sign in to Word press a few days ago. Now it says my login details don’t exist? I dont have proof of ownership as the company lost all these records.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Are you trying to log into neweralaw.com.au?

    We’d love to help, but your site at neweralaw.com.au is not hosted by us at WordPress.com. It uses WordPress.org and is hosted by a different hosting service provider.

    There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    We can help with WordPress.com sites in this forum. This means you’ll need to contact your hosting service provider for help with logging into that site. You can try resetting the password at this link, but if that doesn’t work, only your host can help you log in, as the site is located on their servers.

    You can also post on the WordPress.org support forum for help, as your site uses WordPress.org, and that forum is the right place to get help with WordPress.org sites.

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