log in not working

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  rburkart1 · Member · Dec 28, 2020 at 7:39 pm

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  I am having issues in logging into a recently set up wp domain. Not sure what I am doing wrong

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  staff-blorbo · Staff · Dec 28, 2020 at 11:29 pm

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  What is the URL of the site you’re trying to access?

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  rburkart1 · Member · Dec 28, 2020 at 11:30 pm

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  homeservicecrafter.com

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  staff-blorbo · Staff · Dec 28, 2020 at 11:32 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with NameCheap.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.